Help Center

You can simply contact us where our customer service team will be

happy to help you with whatever you need!

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal

payments.

All orders are handled and shipped out from our warehouse in China. Please

allow extra time for your order to be processed during holidays and sale

seasons.

We process orders between Monday and Friday. Orders will be processed

within 3-5 business days from the order date and shipped the next day after the

processing day. Please note that we don't ship on weekends.

Once you place your order, please allow 2-5 business days to process your orders. From the moment your receive the tracking for your order, the estimated delivery times are:

• It will take approximately 15 - 60 business days for delivery in the United States.
• And 20 - 65 business days for international orders (depending on location).

Due to COVID-19 delivery may take a few days longer than expected. 

All orders have a track code that will be sent to your email and you can do the tracking in our section "Track your order". In some cases it is not possible to provide a track code because depending on each country we use different shipping companies that do not offer the track code (this rarely happens), however, when the product is processed we will send you an email notifying you. 

If you enter the tracking number and then appears a message saying "Tracking number not found" or "currently not available" don´t worry, some shipping companies take 2-5 days to update the information in the system. If your order was placed more than 6-7 business days ago and there is still no information on your tracking number, please feel free to contact us.

The prices displayed on our site are tax-free in US Dollars, which means you

may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order

arrives to its final destination, which are determined by your local customs

office.

Payment of these charges and taxes are your responsibility and will not be

covered by us. We are not responsible for delays caused by the customs

department in your country. For further details of charges, please contact your

local customs office.

If you are not happy with your purchase and wish to return an item, please

contact us within 30 days from receiving your order. Please provide your order

number as well as the reason for your return. Our customer service team will

review the return request and will send further instructions if the return is

approved.

For a list of final sale items, please see our Returns Policy. All returns must be

in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of

the customer.

Please contact us within 7 days from receiving your order if you received

merchandise that is incorrect, missing, and/or defective. Please include your

order number, photographs of the item(s) and all related references upon

receiving your package. We will do our very best to resolve your case as soon

as possible.

Processing returns may take up to 14 business days from the day we receive

your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit

or debit card, refunds will be sent to the card-issuing bank within 7-10 business

days of receipt of the returned item or cancellation request. Please contact the

card-issuing bank with questions about when the credit will be posted to your

account.

If you haven't received a credit for your return yet, here's what to do: Contact

the bank/credit card company. It may take some time before the refund is

posted to your account.